Privacy Policy

Who We Are

Ikamet Limited is the data controller responsible for your personal data. We are registered in England and Wales and operate Turkish residency, citizenship, and insurance services for individuals relocating to or investing in Turkey.

For any data protection enquiries, contact us at info@ikamet.com.

What Data We Collect

We may collect the following categories of personal data:

Identity and contact data: Name, email address, phone number, and nationality.

Application data: Passport details and other documentation required to process residency, citizenship, or insurance applications on your behalf.

Enquiry data: The content of messages you send us via contact or consultation forms.

Technical data: IP address, browser type, device information, and pages visited on our website.

Cookie data: Preferences, session identifiers, and analytics data collected via cookies.

We collect this data when you submit an enquiry form, book a consultation, complete an application, or use tools on our website.

How We Use Your Data

We use your personal data to:

Process and manage residency permit, citizenship, and insurance applications on your behalf; respond to your enquiries and provide consultation services; send service-related updates and notifications relevant to your application or account; improve and optimise our website and service delivery; and comply with our legal obligations under applicable law.

Legal Basis for Processing

Contractual necessity: Processing required to deliver the services you have engaged us to provide.

Legitimate interests: Improving our services, preventing fraud, and maintaining the security of our systems.

Consent: Sending marketing emails or newsletters — you may withdraw consent at any time.

Legal obligation: Compliance with applicable Turkish, UK, and international law.

Data Sharing

We share your personal data only where necessary and with the following parties:

Turkish government authorities (including the Presidency of Migration Management and relevant notaries) as required to process your residency or citizenship application.

Licensed legal professionals engaged to provide regulated legal services on your file, under separate engagement.

Payment processors: Stripe, for secure processing of payments.

CRM: HubSpot, for managing client communications and case records.

We never sell your personal data to third parties.

International Transfers

Your personal data may be processed in Turkey and the United Kingdom. Where data is transferred internationally, we ensure those transfers comply with applicable data protection law, including KVKK and UK GDPR, and that appropriate safeguards are in place.

Retention

We retain your data for the following periods:

Application data: 7 years from the date the application is completed or closed.

Enquiry data: 3 years from the date of your last contact with us.

Marketing data: Until you unsubscribe or withdraw consent.

Website analytics data: 26 months.

After these periods, data is securely deleted or anonymised unless a longer retention period is required by law.

Your Rights

Under KVKK and UK GDPR, you have the following rights regarding your personal data:

Access: Request a copy of the data we hold about you. Rectification: Ask us to correct inaccurate or incomplete data. Erasure: Request deletion of your data where we have no lawful reason to retain it. Restriction: Ask us to limit how we use your data in certain circumstances. Portability: Receive your data in a structured, machine-readable format. Objection: Object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, contact us at info@ikamet.com. We will respond within 30 days.

Cookies

We use essential, analytics, and preference cookies on our website. Essential cookies are required for the site to function correctly. Analytics cookies help us understand how visitors use our site. Preference cookies remember your settings between visits.

For full details, including how to manage or disable cookies, see our Cookie Policy.

Contact

For all data protection enquiries, including requests to exercise your rights, contact us at info@ikamet.com or via our contact page.

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant supervisory authority — the Information Commissioner's Office (ICO) in the UK, or the Personal Data Protection Authority (KVKK) in Turkey.